If you are a Vonage Business customer, you may be experiencing technical issues that can affect your phone's performance and audio quality.
The following may cause VoIP phone call quality issues.
Limited Bandwidth
Voice over IP does not require a great deal of bandwidth; however, streaming videos, downloading files, and sharing programs such as Dropbox can eat up bandwidth, causing VoIP packets to get dropped. Properly implementing QoS (quality of service) policies can give VoIP traffic priority without hindering the performance of other applications.
Network Collisions
As network traffic grows on the LAN with computers, servers, printers, IP cameras, and wifi devices, the greater number of packet collisions can occur. Network collisions will interrupt VoIP packets causing audio drops and distortions.
Assigning your network into smaller VLANs will break down your network into separate domains, reducing traffic and collisions.
Misconfigured Router or Firewall
A misconfigured firewall or double firewall/NAT can interrupt voice traffic causing dropped audio and calls.
Broadcast Storms
Malfunctioning network devices, viruses, and malware can cause network broadcast storms interrupting traffic flow and causing network slowdowns.
Tricom can provide a full analysis of your network and equipment in order to solve your Voice issues.
